VARIATIONS OR CHANGES
Litchfield helicopters will use its best endeavours to deliver the service as advertised, discussed verbally, negotiated with a third party or communicated via electronic or written form... However actual sights, flights, routes, aircraft, departure times & flight duration may vary (or even be cancelled) due to weather, operational considerations, during bushfires / wildfire activity or at the pilots discretion. The company can give no guarantee of exact arrival or departure time for any flight and will make all efforts to conduct your flight but will not be liable for not achieving stated outcomes due to operational considerations beyond our control.
WEATHER / SAFETY / OPERATIONAL CONSIDERATIONS
If the weather is inclement on the day of your flight (with no signs of improvement forecasted), the flight may be re-scheduled at a time that is mutually convenient. If you are unable to fly at any other time (i.e. You are leaving the Northern Territory or region the next day), then you will receive a full refund of all payments that have been made. The call on the weather is at the absolute discretion of your pilot. We do not depart in heavy rain/poor visibility or when thunderstorms are in the area of flight or during periods of observed winds that could affect the safety of the flight. Your safety is our number one priority.
On occasion, delays can occur for reasons beyond our control (i.e. passing storm / operational considerations). On these occasions the company may exercise a “60-minute wait window”. This means that we will reserve the right to make a decision to fly for up to 60 minutes, in this time period the original booking and all our terms & conditions still stand (please allow for this contingency with your schedule). Unless agreed prior, at no stage is the company financially responsible for how passengers arrive or depart (by land based transport) to or from our base. In case of operational issues, it is advisable for passengers to provide a contact phone number so we can endeavour to make contact if required.
SHARED WITH OTHERS
Shared with Others means just that... sharing the helicopter with other passengers. i.e. If you are purchasing 1 or 2 seats on the helicopter then the remaining seats could be (but not always) occupied by other passengers. Our flights require a minimum of 2 paid seats to operate so if other passenger cancellations result in minimum numbers not being reached we will reschedule your flight to the next available time or make a full refund of any payments you have made.
CANCELLATION BY PASSENGERS
Cancellation (by passengers) within two days of flight date will incur a 50% cancellation fee. Cancellation (by passengers) within one day of flight date (or a no-show) will incur a 100% cancellation fee.
LATE ARRIVAL FOR BOOKINGS (please plan to arrive at least 10 minutes prior to your booked time)
If you are running late you must phone us to advise and we will endeavour to reschedule your flight to the next available time. If our phone is unattended when you call leave a message on the answering machine with your contact number , name and details and we will attempt to contact you as soon as possible.
Passengers arriving more than 10 minutes after their booked time without prior notice to us of a late arrival will be required to reschedule to the next available time for their booked flight. If there are no available bookings to conduct the flight that day we will only refund 50% of any payments that have been made.
No fees are payable by passengers if Litchfield Helicopters cancels the flight due to weather or other operational contingency and a full refund will be made.
Our duty is to minimise risk by making safety our primary focus and at the same time, to provide memorable experiences for our passengers. We own our helicopters & are fully certified by CASA (Civil Aviation Safety Authority) to operate under Air Operator Certificate (AOC) number 1-08MSD-02.
We hold all legally required insurances including a certificate of compliance under the Civil Aviation Carriers Liability Act
All flights are subject to the aircraft operating within its weight and balance/performance limitations as specified in the aircraft flight manual and the Company Operations Manual. Every flight has a maximum allowable total weight for passengers..
Passenger/s will need to inform us at the time of booking of all individual passenger weights (inclusive of clothing). This is also confirmed on the day of flight as passengers are weighed prior to departure. (Please note: Giving an incorrect weight for a single passenger or a group at time of booking, could result in cancellation of the seat/s on the day of the flight (with penalty) if it causes us operational difficulties, (i.e. the actual weights will contribute to an excess greater than our aircraft maximum take-off weight). Flight prices are based on standard passenger weights. Individual passengers (or a group of) in excess of 100kg per person (220lb) may effect quoted prices.
Any refunds made will be by the agent you booked with. If you booked directly with Litchfield helicopters we will pay your refund.
If you booked thru a third party or agent or as part of a package your provider will be responsible for the refund under our advice.
Any information we receive via this web site or directly from you will be considered private and will never be passed on to any third party.
PLEASE MAKE CONTACT
Have we missed anything? Are you unsure about certain aspects of our Terms & Conditions? If so, please make contact with us for clarification as our Terms & Conditions form the basis of our agreement if you want to fly with Litchfield Helicopters. We hope to see you soon...